Soft Skills

Active Listening

The practice of preparing to listen, observing what verbal and non-verbal messages are being sent, and then providing appropriate feedback for the sake of showing attentiveness to the message being presented.


Argumentation is the skill to use logic, persuasion, and various debate tactics to arrive at a conclusion. When a debater or negotiator uses their argumentation skill, they back up their ideas with very systematic, careful reasoning that makes their conclusion strong and believable.


The act of developing meaning among entities or groups through the use of sufficiently mutually understood signs, symbols, and semiotic conventions.

Conflict Management

The process of limiting the negative aspects of conflict while increasing the positive aspects of it. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.

Creative Thinking

The skill to generate original and unconventional ideas. Associated with the ability to also come up with ideas, alternatives, or possibilities that may be useful in solving problems, communicating, and entertaining ourselves and others.

Critical Thinking

Critical thinking encompasses the subject’s skill to process and synthesize information in such a way that it enables them to apply it judiciously to tasks for informed, independent decision-making and effective problem-solving.

Cultural Awareness

The knowledge, awareness, and acceptance of other cultures and others’ cultural identities.


A strong desire to know or learn something.

Decision Making

The cognitive process results in the selection of a belief or a course of action among several possible alternative options.

Emotional Intelligence

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.


The ability to understand and share the feelings of another.

Ethical Analysis

The use of systematic methods of ethical examination in reasoning about moral problems/dilemmas.


The skill required to be observed in social or official life; observance of the proprieties of rank and occasion; conventional decorum; ceremonial code or consideration of a culture’s specific behavior guidelines. Etiquette means that you aim to be relational — you are aware of your interconnectedness with others, engaged, centered, clear, generous, humble, and kind. At its core, etiquette communicates your intention to cooperate with others.


The ability to change, to bend, or to persuade.

Inclusive Thinking

The act of considering all the information about a specific action or topic before making a decision about it.


To affect or change someone or something in an indirect but usually important way.


The skill to use your judgment to act, make decisions and effectively engage in a situation without needing directions, or constant guidance.

Inquisitive Thinking

Inquisitive thinking is strongly linked to intellectual curiosity. It is the skill to plan and implement a process of reaching accurate information by asking questions and testing the answers. A life skill useful whenever a person is eager to acquire new knowledge through applying scientific methodology to reach explanations for things.


Leadership is the skill to influence and guide followers or other members of a team/organization.

Life-long Learning

The process of gaining knowledge and skills throughout your life.

Media & Information Literacy

The bunch of skills that allow people to access, critically evaluate, and create or use media and information.


The ability to motivate yourself —or others— to keep going even in the face of setbacks, to take up opportunities, and to show commitment to what they want to achieve.

Organizational Skills

Skills that allow people to use their resources efficiently and effectively. Organizational skills help people to manage their time, energy, and workspace well and can accomplish all their assigned tasks successfully.

Pressure Management

Stress management is a wide spectrum of techniques aimed at controlling a person’s level of stress, especially chronic stress, usually for the purpose of and for the motive of improving everyday functioning.


The conduct, aims, or qualities that characterize or mark a profession or a professional person.

Positive Attitude

A positive attitude is essential to happiness, joy, and progress in life. This state of mind brings light, hope, and enthusiasm into the life of those who possess it.


The process of finding solutions to difficult or complex issues.

Relationship Management

The skill to maintain an ongoing level of positive engagement between individual parts of a group/managing relationships with different persons in one’s life.


The ability to mentally or emotionally cope with a crisis or to return to pre-crisis status quickly.


The skill to fulfill a duty, deal with something or pro-act in order to have control over a situation/process you own. The skill to assess your deliverables and own action results.


The skill of pursuing something that involves danger or risk, in order to achieve a goal.


An individual’s belief in their capacity to execute behaviors necessary to produce specific performance attainments. Self-efficacy affects every area of human endeavor.


The experience of one’s own personality or individuality.


A form of organizational management based on self-directed work processes on the part of an organization’s workforce.


The skill of demonstrating your belief in self, increasing your own self-awareness, and presenting a confident, positive image.

Social Awareness

The ability to take the perspective of and empathize with others, including those from diverse backgrounds and cultures. The ability to understand social and ethical norms for behavior and to recognize family, school, and community resources and support.


To sustain or withstand; the quality of showing that you want to help and encourage someone. Supportiveness is identified as one of the soft skills highly linked to performance, development, and career success.


Teamwork is the skill to work collaboratively with other people in order to achieve a shared goal, serving a common purpose.

Time Management

The skill of planning and exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, and productivity.

Wording Ideas

The skill to effectively use words to express something; to realize the way in which something shall be expressed, in order to succeed in delivering the desired message.

Writing to make a point

Defining a point in text; ability to clearly and effectively present an idea that you try to make other people accept or understand.